Please read this document carefully as the terms below apply to McLaren HQ Tours
These terms and conditions apply to the purchase and attendance at McLaren HQ Tours (the “Event”) hosted by McLaren Racing Limited (“McLaren”, “we”, “us”) which shall be hosted at the McLaren Technology Centre and associated facilities, including the OKX Thought Leadership Centre, Woking, United Kingdom (the "Venue").
These terms and conditions comprise:
(i) the Ticket Terms and Conditions; and
(ii) the McLaren HQ Visit Rules.
Other documents may also apply to your Ticket purchase and attendance at the Event, including McLaren’s Privacy Policy, available at https://www.mclaren.com/racing/privacy-policy/.
PLEASE NOTE THAT:
By purchasing, applying for and/or being allocated or utilising a a ticket, pass or other entitlement granting entry to the Event (a “Ticket”), you are accepting and agreeing that you have read and understood each component part of these Terms and Conditions and agree to be bound by, and to comply with, these Terms and Conditions. You also confirm that anyone else that you apply, purchase, sell, or allocate Ticket(s) for or to, has also read, and agreed to comply with, each component part of these Terms and Conditions. If you are not prepared to comply with these Terms and Conditions, you should not apply for, purchase, nor accept the allocation or transfer of, a Ticket.
Before purchasing, applying for and/or being allocated or utilising a Ticket and before attending the Event, you must familiarise yourself with and comply with these Terms and Conditions (regardless as to when you purchased, applied for and/or were allocated or transferred your Ticket).
Ticket Purchase and Eligibility
1.1. To purchase Tickets, follow the instructions on the McLaren website or application, select your Event, quantity, and any seat selection (if applicable), and provide accurate contact and payment details.
1.2. We may use identity verification and anti-fraud checks. We may cancel orders that fail checks or breach these Terms and Conditions and will refund you where legally required.
1.3. You must not use bots, scripts or any automated means to purchase Tickets.
1.4. We may set per-person, per-card, per-household or per-account limits. Where limits apply they will be shown on the Event page. We may cancel all Tickets in excess of the limit and refund cancelled Tickets.
1.5. Attendance at the Event is subject to the attendee holding a valid McLaren Racing Club membership and completing any registration requirements communicated by McLaren. McLaren reserves the right to refuse, withdraw or cancel registrations at its discretion, including where membership eligibility cannot be verified.
2. Pricing and Taxes
2.1. Ticket prices are as displayed at the time of purchase. Prices may change over time and promotional prices may be offered. Price changes will not affect completed purchases.
2.2. Booking fees, transaction fees, delivery fees and applicable taxes (including VAT) may apply and will be shown before you complete your purchase.
2.3. All amounts are payable in the currency shown at checkout. If your card is billed in another currency, your issuer may apply exchange rates and charges.
3. Payment
3.1. We accept the payment methods shown at checkout, which may include major debit and credit cards, Apple Pay, Google Pay and other approved methods.
3.2. By submitting payment details you confirm you are authorised to use the selected payment method and that the details are accurate.
3.3. Payment is taken at the time of order. If payment fails, your order may be cancelled.
4. Order Confirmation and Ticket Delivery
4.1. Your order is confirmed when you receive an order confirmation email. If you do not receive confirmation within a reasonable time, please contact us using the details in clause 14.
4.2. Tickets are delivered as e-tickets or mobile tickets to the email address or app account you provide. Physical tickets are not provided unless expressly stated.
4.3. You are responsible for ensuring your device can receive and display Tickets. Keep your Ticket safe and do not share barcodes or QR codes.
5. Ticket Transfer
5.1. Tickets are personal revocable licences. Tickets may not be resold, offered for resale, or transferred.
5.2. Resale, including resale above face value, use for competitions, promotions, hospitality, packages or commercial purposes without our written permission, is prohibited.
5.3. Tickets obtained or used in breach of this clause may be cancelled and voided without refund, and the holder may be refused entry.
6. Cancellation, Postponement, Changes
6.1. If the Event is cancelled and not re-scheduled, you will be entitled to a refund in accordance with clause 8.
6.2. If the Event is postponed, your Ticket will usually be valid for the re-scheduled date. If you cannot attend the new date, you may be entitled to a refund in accordance with clause 8.
6.3. Whilst McLaren will use reasonable endeavours to deliver the Event as communicated, McLaren reserves the right to alter, amend, postpone or cancel any aspect of the Event, including schedules, displays, activities, speakers, special guests, vehicles, exhibits or experiences, without prior notice. McLaren does not guarantee the appearance of any driver, ambassador, team member, vehicle, display or exhibit. Such changes do not usually entitle you to a refund unless they result in a material change, assessed reasonably and objectively.
7. Force Majeure
7.1. We are not responsible for failure to perform, or for delay, to the extent caused by events beyond our reasonable control, including adverse weather, strikes, industrial disputes, epidemics, acts of God, war, terrorism or threat thereof, civil commotion, utility failure, fire, flood, compliance with law or governmental order, or failure of suppliers or subcontractors (“Force Majeure Event”).
7.2. Where a Force Majeure Event materially affects the Event, we may cancel, postpone or change the Event. Refunds will be handled in accordance with clause 8.
8. Refunds and Exchanges
8.1. Except as set out in these Terms and Conditions, all sales are final and Tickets are non-refundable and non-exchangeable.
8.2. If the Event is cancelled and not re-scheduled, we will refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)) to the payment method you used to make the original Ticket purchase (provided the payment method remains valid and in date) within 30 days of McLaren’s receipt of your refund application.
8.3. If the Event is postponed, you may use your Ticket for the new date. If you are unable to attend the rescheduled date of the Event, you should contact us by sending an email using the details in clause 14 as soon as possible and by no later than 30 days following the announcement of the rescheduled date of the Event in order to request a refund. Providing that your request for a refund is received by McLaren within the timescales set out in this clause 8.3, we will cancel your Ticket(s) and refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)) to the payment method you used to make the original Ticket purchase (provided the payment method remains valid and in date) within 30 days of McLaren’s receipt of your refund application.
8.4. If refunding to your original payment method is not possible, we will contact you to arrange an alternative method. This may delay the processing of your refund.
8.5. If you are refused entry or removed from the Venue for a breach of these Terms and Conditions or Venue rules, you are not entitled to a refund.
8.6. Travel, accommodation and other costs are your responsibility and are not refundable by us.
9. Liability and Risk
9.1. Nothing in these Terms and Conditions affects your statutory rights, including rights under consumer protection laws that cannot be excluded or limited. Because Tickets relate to a specific date or period of performance, the statutory right to cancel within 14 days may not apply.
9.2. You acknowledge that attendance at Events may carry inherent risks, including risks associated with large crowds, noise and special effects. You agree to exercise reasonable care for your own safety and that of others.
9.3. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or our negligence. We are not responsible for loss or damage that is not foreseeable.
9.4. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraud.
9.5. Subject to clause 9.4, we will not be liable for business losses, loss of profit, loss of enjoyment, loss of opportunity, travel or accommodation costs, or any indirect or consequential loss.
9.6. Your personal property is your responsibility and anything brought on-site is at the owner's risk. We are not liable for loss or damage to property brought to the Venue, except where caused by our negligence.
9.7. Attendees acknowledge that participation in Event activities and attendance at the Venue may involve inherent risks including slips, trips, falls, collisions, equipment malfunctions or other unforeseen incidents. Attendees voluntarily assume such risks to the extent permitted by law.
9.8. You agree to indemnify us for any loss, damage, liability, cost or expense reasonably incurred by us arising from your breach of these Terms and Conditions or misuse of a Ticket, provided that this clause does not require you to indemnify us for any loss arising from our own negligence or breach of statutory duty.
10. Intellectual Property
10.1. McLaren names, logos and marks are our intellectual property or are used under licence. You must not use them without our prior written permission.
10.2. Personal, non-commercial photography and short video recordings on mobile devices may be permitted unless otherwise stated by the Venue or Event rules.
10.3. Professional recording equipment, live streaming, or filming for commercial purposes is prohibited without our written permission.
10.4. You must not reproduce, distribute or exploit any recordings or images in a manner that infringes third-party rights or Event rules.
11. Data Protection and Privacy
11.1. Guests acknowledge that McLaren will request, collect and retain personal information about all guests (including without limitation, their full name, address, phone number (optional), email, image or likeness, date of birth (optional), dietary and accessibility requirements) for the purposes of coordinating access, seating and/or viewing arrangements and/or for conducting research or marketing and promotional activities and consent to such activities unless McLaren is notified to the contrary.
11.2. McLaren strives to safeguard any personal data that it processes and prevent any unauthorised access, disclosure, or loss of such data.
11.3. Any other data that McLaren collects from you or your guests may be kept on file for our record keeping purposes only; we will not pass your details on to anyone outside of the McLaren Group companies. Should you have any questions or queries with regards to the management of your personal data, please contact [email protected].
11.4. We will handle your personal data in accordance with our Privacy Notice at www.mclaren.com/racing/privacy-policy/.
12. Confidentiality
12.1. During your visit to the Venue, you will have access to certain confidential information. You agree to:
12.1.1. Preserve the secrecy of the confidential information.
12.1.2. Not use any confidential information for any purpose.
12.1.3. Not publish any confidential information including on any social media site.
12.2. The obligations set forth shall last indefinitely.
13. General
13.1. Severability. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.
13.2. Assignment. We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will tell you if this happens. You may not transfer your rights or obligations without our consent.
13.3. Entire Agreement. These Terms and Conditions, together with the order confirmation and any Event-specific rules notified to you, constitute the entire agreement between you and us in relation to the Ticket purchase and attendance at the Event.
13.4. Variation. We may update these Terms and Conditions from time to time. The Terms and Conditions in force at the time of your purchase will apply to your Ticket. Material changes will be notified on the Platform.
13.5. No Waiver. If we delay or do not enforce any right under these Terms and Conditions, that does not waive our right to enforce it later.
13.6. Third Party Rights. No person other than you and us has any rights under these Terms and Conditions, except that the Venue may enforce Venue rules relating to entry and conduct.
13.7. Governing Law and Jurisdiction. These Terms and Conditions are governed by the laws of England and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, except that you may have the right to bring proceedings in your local courts as required by mandatory consumer law.
14. Contact Details and Company Information
If you have a question or complaint, please contact us using our enquiry form here.
Entry
All attendees visiting the Venue are subject to an approval process which requires the following information to be complete and accurate: First Name, Last Name, Company Name, Job Title/Position and Age (if under 18). Guests under the age of 18 must be accompanied and supervised at all times by a parent, legal guardian or responsible adult approved by McLaren.
Behaviour
To treat our team and guests with dignity and respect: We are committed to providing an environment for all that is free from discrimination, harassment, inappropriate behaviour and bullying; ensuring everyone is treated, and they treat others, with dignity and respect. Everyone, regardless of background and community should feel welcome. Any conduct which violates an individual's dignity, or which creates an intimidating, hostile, degrading, humiliating, offensive or otherwise uncomfortable environment for an individual will not be tolerated.
When attending the Venue, guests shall at all times follow the instructions of the event organiser and McLaren personnel and must behave in an appropriate manner. The aforementioned shall have the discretionary rights to refuse entry or restrict entry or require the departure of any persons who shall in their absolute discretion be considered to be detrimental to the administration and conduct of the event, who are intoxicated, cause a disturbance or are rude and abusive to any member of staff.
All guests are expected to dress in an appropriate manner, in smart casual clothing. This applies to both adults and children. Due to the amount of walking, we advise guests wear comfortable footwear.
Guests are not permitted to bring food or beverages of any description into the McLaren HQ or OKX TLC without the prior written consent of McLaren (in its absolute discretion).
Safety and Security
All guests must wear their lanyard for the duration of their time onsite. In addition, all guests are required to be escorted throughout the building and are not permitted to wander unattended. Failure to do so may result in you being challenged by a member of security and escorted off the premises.
All guests are required to bring photographic ID, carry it on them at all times and be prepared to present it if requested.
Guests must comply with all health, safety and security requirements communicated by McLaren personnel. Failure to do so may result in refusal of entry, removal from the premises, or termination of the visit.
Certain Event activities may involve a degree of physical participation, including but not limited to pit stop challenges, racing simulators, reaction games, exhibits and interactive experiences. Attendees participate in such activities voluntarily and at their own risk and must follow all instructions provided by McLaren personnel. Attendees should not participate in any activity if they believe it may present a risk to their health, wellbeing or safety. McLaren reserves the right to prevent an attendee from participating in any activity where safety concerns exist.
McLaren operates an integrated security policy, which includes the use of high resolution, real-time, internal and external CCTV, as well as manned security, monitoring of electronic mail, internet access and telecommunications where appropriate.
Additional Needs
Any guest with a sensory impairment, temporary injury or any disability that would affect their ability to evacuate the premises in an emergency situation should be notified to McLaren in advance. McLaren will complete a Personal Emergency Evacuation Plan (PEEP) on the guest's behalf where required.
Photography and Filming
Photography and filming is permitted ONLY on the Boulevard and by the trophy cabinets. The remainder of the facility has a strict no photography / no filming policy in place which all guests must abide by due to the sensitive and confidential nature of McLaren's work.
Organised filming and photography may take place on site during your visit. If you do not wish to be filmed, it is the responsibility of the guest to inform their host to avoid being captured in any film content for distribution.
Other
We appreciate that guests leave plenty of time to travel to the Venue, so they arrive on time. However, please note that due to limited parking and waiting areas on site, access will only be permitted up to 30 minutes prior to the event start time for early guest arrivals. Access for event staff can be permitted up to 1 hour prior to the meeting, but we kindly ask that this is requested at the time of booking. Our site is fully accessible for all guests, all areas include lift access and flat terrain, however, please make your McLaren contact aware of any specific needs or requirements in advance.
WiFi – Acceptable Use Policy
Use of internet services provided for guests is entirely at your own risk. McLaren has no responsibility for the internet services you access and does not guarantee that any internet services are, or will be, error or virus free. McLaren has no responsibility for, and does not guarantee the security of, the information you transmit or receive via the service.
McLaren reserves the right to monitor and log all internet activity for the purposes of both network diagnostics and for the investigation of malicious activity. You agree and acknowledge that we may keep a log of any devices which access the service, the times when they have accessed the service, and the activity associated with them. You agree that McLaren is entitled (and may be obliged) to co-operate with law enforcement authorities, regulators and rights-holders in the investigation of any suspected or alleged illegal or unlawful activity by you which may include, but is not limited to, disclosure of such information as we may hold.
You must not violate the network security of this service by any method, including: probing or scanning the network; monitoring of data traffic or data; attempts to use/install tools/malware on the service in order to violate network security; or using the service to transmit any confidential or sensitive data related to or belonging to McLaren.
You must not use the service to engage in any activity which constitutes a criminal offence, or which may expose McLaren to any criminal or civil liability.
