I didn’t receive a verification email.

Please check your spam and junk email folders. If you've been waiting less than 24 hours for your email, please check back in a couple of hours - it can take up to 24 hours for emails to arrive.

When I click on the verification link, I am taken to an error page in my browser.

Be sure to open the link on the device you’ve downloaded the app on. If you are using Android device, choose the ‘open link in app’ option.

If you are still having issues, please delete and re-install the application.

When I click the verification link I see an error message.

Be sure to open the link on the device you’ve downloaded the app on. Check you have good connection.

Why is my profile information not saving when I update it?

It can take a while for updates to display your profile, please wait a few minutes and then check back - your profile updates should be saved.

If you're still having issues, please contact us directly on [email protected].